What Shipping Methods Are Available?

We are connected with many local and international shipping couriers available to our customers, such UK Mail, DHL, Deutsche Post and royal mail.

Do You Ship Internationally?

Yes, we ship internationally.  No matter where you are, our advanced logistics will deliver to you.

How Long Will It Take To Get My Package?

For our UK customers we provide 2-3 day shipping.  For UK customers who want their order in a hurry,  we provide Express Shipping.  You have the option to choose Next Day Delivery – order before 3pm, and get your order next day.

For international customers, delivery is usually 7-12 days.

Do I need an account to place an order?

No, you may place your order, and checkout as a guest, an account is not required.  However, opening an account with IPREMA gives you advantages such as discounts, and special offers when we send out our newsletters.


What Payment Methods Are Accepted?

Paypal or major credit cards are accepted.

Is Buying At The IPREMA On-Line Store Safe?

Yes, all payments made through the iPrema website are safe and secure due to strong encryption integrated into the site. The iPrema website is protected and is SSL certified represented by the small padlock displayed in the internet address bar seen at the very top of the page.

Returns & Cancellations

How Can I Return a Product?

To return a product, please contact us at, and let us know the reason for return, and we will send you the return address.

How Can I Cancel Or Change My Order?

You can contact us at to request your order to be cancelled or changed.

Order Tracking

How Do I Track My Order?

To track your order press the Track My Order at the top of the Menu or Bottom of the page.  Enter your Order ID in the box and press the “Track” button.  The Order ID is included in your receipt and in the confirmation email you should have received.

Customs Import Tax

Is There Customs Import Tax To Pay?

Certain products maybe subject to customs import tax.  This is something we have no control over, nor are we responsible for.  Therefore, it is important that you check the customs tax laws in your country for specific products, and the monetary amount prior to ordering from the IPREMA website.

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